Cegid Allmybanks Assistance: Online Support and Dedicated Customer Service
Our support teams are trained in cash management to analyze our clients’ needs and develop our software. They will be able to assist all your projects.
Experts at your service
In your contract, when you are a user, you benefit from unlimited and free assistance. The implementation and support team is composed of 8 people, experts in their field (some of whom are graduates of the IGR IAE school in Rennes) who will assist you in all your issues (cash management, security …) whether in French, English, Spanish or Chinese.
Cegid Allmybanks offers you several assistance services:
In addition to the team, we provide contextual help in the application, guides in several languages and tutorial videos. You have the choice to be autonomous or accompanied, and you will always find the answer to your questions easily and quickly.
- 3 call centers reachable by phone and e-mail according to your geographical area: Europe, America, Asia
- Online help: User guide and video tutorials
- Web portal gathering all the users’ requests with their delivery time
There's nothing like a face-to-face discussion to help you understand what's at stake in your
and present you with the solution that will meet your expectations.